Privacy Policy

Effective Date: 31 July 2026

1. Introduction

Welcome to Eshopify India, operated by VD Enterprises (“Eshopify India”, “we”, “our”, or “us”).

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal data when you visit www.eshopifyindia.com, place an order, create an account, contact customer support, or otherwise interact with our services.

This Privacy Policy is intended to align with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, where applicable, and the Consumer Protection (E-Commerce) Rules, 2020.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

2.1 Personal Information

We may collect:

  • Full Name

  • Mobile Number

  • Email Address

  • Shipping Address

  • Billing Address

  • Postal Code

  • City

  • State

  • Country

2.2 Order Information

We may collect and maintain information relating to your purchases, including:

  • Order Number

  • Products Purchased

  • Order History

  • Payment Status

  • Delivery Details

  • Return or Refund Requests

2.3 Account Information

When you create an account, we may collect:

  • Username

  • Password

  • Saved Addresses

  • Wishlist Information

  • Shopping Preferences

Passwords are stored using appropriate security measures and are not stored by us in plain-text form.

2.4 Payment Information

Payments are processed through secure third-party payment service providers.

We do not store your complete debit card number, credit card number, UPI PIN, CVV, internet banking credentials, or other confidential payment authentication information on our servers.

Payment providers may collect and process payment information in accordance with their own privacy policies and applicable laws.

2.5 Technical Information

We may automatically collect certain technical and usage information, including:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Website Usage Data

  • Cookies and Similar Technologies

  • Login Date and Time

  • Pages Visited

  • Referral Source

3. How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders.

  • Verify transactions.

  • Provide customer support.

  • Manage returns, replacements, and refunds.

  • Send order confirmations and shipping updates.

  • Maintain and manage customer accounts.

  • Improve our website, products, and services.

  • Detect and prevent fraud and unauthorized transactions.

  • Comply with applicable legal and regulatory obligations.

  • Respond to customer inquiries and complaints.

  • Send promotional offers and marketing communications where permitted or where you have provided the required consent.

4. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal information where necessary to:

  • Fulfil your purchase and deliver products.

  • Provide customer support and requested services.

  • Comply with legal and regulatory obligations.

  • Prevent fraud, abuse, and unauthorized activity.

  • Protect our legitimate business interests.

  • Improve our services and website.

  • Communicate with you regarding your orders, account, or services.

  • Process information based on your consent where consent is required.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep you signed in.

  • Remember your preferences.

  • Maintain shopping cart functionality.

  • Improve website functionality.

  • Analyze website traffic and usage.

  • Improve website performance.

  • Enhance your shopping experience.

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality or availability of some website features.

6. Sharing of Information

We do not sell your personal information.

We may share personal information with trusted service providers where reasonably necessary to provide our services, including:

  • Courier and logistics partners

  • Payment gateway and payment service providers

  • Technology and hosting providers

  • Website and analytics service providers

  • Customer support providers

  • Fraud prevention and security service providers

  • Government, law enforcement, or regulatory authorities where required or permitted by law

Information shared with service providers will generally be limited to what is reasonably necessary for the relevant purpose.

7. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of electronic transmission, website operation, or data storage is completely secure.

We therefore cannot guarantee absolute security of information transmitted to or stored by us.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us promptly if they believe their account has been accessed without authorization.

8. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Fulfilling orders.

  • Providing customer services.

  • Maintaining transaction records.

  • Processing returns and refunds.

  • Resolving disputes and complaints.

  • Preventing fraud and misuse.

  • Complying with legal, tax, accounting, and regulatory requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and regulatory requirements.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

  • Access or obtain information about personal data held about you.

  • Request correction of inaccurate or incomplete information.

  • Update your account information.

  • Request deletion of personal data where legally permissible.

  • Withdraw consent for processing activities based on consent, where applicable.

  • Raise concerns or complaints regarding the handling of your personal information.

Requests may be submitted using the contact details provided in this Privacy Policy.

Certain requests may be subject to verification and applicable legal limitations.

10. Marketing Communications

If you subscribe to newsletters or promotional communications, we may send you information regarding:

  • Products

  • Offers

  • Discounts

  • New arrivals

  • Services

  • Promotional campaigns

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Transactional communications, such as order confirmations, payment notifications, shipping updates, and important account-related messages, may continue where necessary to provide our services.

11. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from minors without appropriate authorization where such authorization is required by applicable law.

If you believe that a minor has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Third-Party Services

Our website may contain links, integrations, payment services, advertisements, or other features provided by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

Customers are encouraged to review the privacy policies and terms of any third-party service they access through our website.

13. Data Transfers and Service Providers

Some of our technology, payment, hosting, analytics, communication, or other service providers may process information from locations outside your state or country.

Where applicable, such processing will be carried out subject to applicable laws and appropriate contractual, technical, or organizational safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices

  • Changes in our website or services

  • Changes in technology

  • Changes in applicable laws or regulations

The updated version will be published on this page with a revised Effective Date.

Your continued use of the website after an updated Privacy Policy is published may constitute acceptance of the revised policy to the extent permitted by applicable law.

15. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Eshopify India
Operated by VD Enterprises

Website: www.eshopifyindia.com

Customer Support Email: indiaeshopify@gmail.com

Phone: +91 90331 84284

Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)

Business Address:
1st Floor, Deurban Cafe,
Eru Char Rasta,
Abrama-Dandi Road,
Opposite Chamunda Kitchen Point,
Navsari – 396450,
Gujarat, India.

16. Grievance Officer

In accordance with applicable Indian laws, you may contact our Grievance Officer regarding privacy-related concerns or complaints.

Name: Viral Patel
Email: viraldigitech@gmail.com
Phone: +91 90331 84284

We aim to acknowledge and address genuine privacy-related complaints within a reasonable timeframe and in accordance with applicable legal requirements.

Eshopify India
Operated by VD Enterprises

We respect your privacy and are committed to handling your personal information responsibly and transparently.

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