Shipping & Delivery Policy
Effective Date: 31 July 2026
1. Introduction
Thank you for shopping with Eshopify India, operated by VD Enterprises.
This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through www.eshopifyindia.com. By placing an order on our website, you agree to this policy.
2. Service Area
Eshopify India currently delivers to most serviceable locations across India.
At present, we do not offer international shipping unless specifically mentioned on our website.
Delivery availability depends on the serviceability of your PIN code and our courier partners.
3. Order Processing
After your order is successfully placed:
Orders are verified before processing.
Orders are generally processed within 1–2 business days.
Orders placed on Sundays or public holidays are processed on the next working day.
During sales, festivals, or high-demand periods, processing times may be extended.
Customers will receive an order confirmation email or SMS after placing an order.
4. Dispatch Timeline
Once your order has been processed and verified, it will be dispatched through one of our authorized courier partners.
Dispatch may be delayed due to:
High order volumes
Public holidays
Natural disasters
Government restrictions
Courier operational issues
Incorrect customer information
5. Estimated Delivery Time
Estimated delivery timelines after dispatch are:
Gujarat
3–5 Business Days
Rest of India
4–8 Business Days
Remote Locations
Delivery may require additional time depending on courier service availability.
Delivery timelines are estimates only and are not guaranteed.
6. Shipping Charges
Shipping charges, if applicable, are calculated during checkout based on factors such as:
Delivery location
Package weight
Order value
Promotional offers
Courier service
Any applicable shipping charges will be displayed before payment confirmation.
7. Order Tracking
Once your order has been shipped, you will receive:
Shipment Confirmation
Tracking Number
Courier Partner Details
Tracking Link (where available)
Customers can also visit the Track Your Order page on our website for shipment updates.
8. Delivery Attempts
Our courier partners generally make multiple delivery attempts.
If delivery fails because:
The customer is unavailable.
The delivery address is incorrect or incomplete.
The customer refuses delivery.
The customer cannot be contacted.
the shipment may be returned to us.
Additional shipping charges may apply if the order needs to be re-dispatched.
9. Customer Responsibilities
Customers are responsible for ensuring:
Correct shipping address.
Accurate mobile number.
Accurate email address.
Availability to receive the package.
Valid identity information if required by the courier.
Eshopify India shall not be responsible for delays resulting from incorrect customer information.
10. Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
Severe weather conditions
Natural disasters
Transport disruptions
Government restrictions
Public holidays
Political disturbances
Courier network delays
Force majeure events
Such delays shall not automatically entitle customers to compensation.
11. Inspection at Delivery
Customers are advised to inspect the package immediately upon delivery.
If the package appears:
Tampered
Open
Damaged
Leaking
please refuse delivery where possible and contact Eshopify India immediately.
12. Damaged, Wrong or Missing Products
If you receive:
A damaged product
A defective product
An incorrect product
Missing items
you must notify us within 24 hours of delivery.
To process your request, you must provide:
Order Number
Clear photographs
Complete unboxing video from package opening until product inspection
Description of the issue
Failure to provide the required evidence may result in rejection of the claim.
13. Address Changes
Shipping address changes are possible only before dispatch.
Once an order has been shipped, the delivery address generally cannot be modified.
14. Cancellation Before Dispatch
Orders may be cancelled before dispatch in accordance with our Cancellation Policy.
Once an order has been dispatched, cancellation requests cannot be accepted.
15. Lost Shipments
If your shipment appears to be lost during transit, Eshopify India will coordinate with the courier partner to investigate.
If the shipment is confirmed lost by the courier, we will, at our discretion and subject to verification, arrange a replacement or refund in accordance with applicable policies.
16. Risk and Ownership
Ownership and risk in the products generally pass to the customer upon successful delivery to the shipping address provided during checkout, subject to applicable consumer protection laws.
17. Force Majeure
Eshopify India shall not be liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:
Floods
Earthquakes
Fires
Pandemics
Government actions
War
Civil unrest
Transportation disruptions
Technical failures
18. Contact Us
For shipping-related queries, please contact:
Eshopify India
Operated by VD Enterprises
Website: www.eshopifyindia.com
Customer Support Email: indiaeshopify@gmail.com
Phone: +91 90331 84284
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Business Address:
1st Floor, Deurban Cafe,
Eru Char Rasta,
Abrama-Dandi Road,
Opposite Chamunda Kitchen Point,
Navsari – 396450,
Gujarat, India.
19. Policy Updates
Eshopify India reserves the right to modify this Shipping & Delivery Policy at any time.
Any updates will be published on this page and become effective from the revised effective date.
Continued use of our website after such updates constitutes acceptance of the revised policy.
