Return & Refund Policy
Effective Date: 31 July 2026
1. Introduction
At Eshopify India, operated by VD Enterprises, customer satisfaction is important to us. We strive to deliver quality products; however, if you receive a damaged, defective, incorrect, or incomplete order, we will review your request in accordance with this Return & Refund Policy.
By placing an order on www.eshopifyindia.com, you agree to the terms of this policy.
2. Return Eligibility
Returns or replacements are accepted only in the following situations:
Product received is damaged during transit.
Product is defective or non-functional upon delivery.
Wrong product has been delivered.
Items are missing from the delivered package.
Returns for any other reason, including change of mind, personal preference, incorrect selection by the customer, or dissatisfaction unrelated to product defects, are generally not accepted, unless required by applicable law.
3. Return Request Time Limit
You must notify Eshopify India within 24 hours of delivery.
Requests submitted after 24 hours may not be accepted.
4. Mandatory Proof Required
To help us verify claims and protect both customers and our business from fraudulent requests, you must provide:
A complete, continuous unboxing video starting before the package is opened and continuing until the product(s) have been fully inspected.
Clear photographs showing the issue.
Your order number.
A brief description of the problem.
Claims submitted without the required evidence may be declined.
5. Product Condition
Returned products must:
Be unused except to the extent necessary to identify the defect.
Include all original accessories, manuals, tags, and packaging (where applicable).
Not show signs of misuse, alteration, or accidental damage caused after delivery.
6. Non-Returnable Items
Unless otherwise required by law or specifically stated on the product page, the following are generally not eligible for return or refund:
Products purchased due to a change of mind.
Products damaged due to customer misuse or improper handling.
Products with missing original parts or accessories caused by the customer.
Products returned after the applicable reporting period.
Products where the mandatory unboxing video is unavailable.
Items marked as non-returnable on the product page due to hygiene, safety, or other legitimate reasons.
7. Inspection and Verification
After we receive your complaint and supporting evidence, our team will review the request.
Where necessary, we may:
Request additional information or photographs.
Coordinate with our courier or supplier.
Arrange a quality inspection.
Verify delivery records.
Approval of a return, replacement, or refund is subject to successful verification.
8. Replacement
Where a claim is approved and replacement stock is available, Eshopify India may provide a replacement product instead of a refund.
If a replacement is unavailable, we may offer a refund or another suitable resolution at our discretion, subject to applicable law.
9. Refund Process
Approved refunds will be processed using the original payment method wherever possible.
The time required for the refund to reflect in your account depends on your bank, card issuer, payment gateway, or financial institution.
Shipping charges, if any, may not be refundable unless the return results from our error or a verified defective, damaged, or incorrect product.
10. Return Shipping
If a return is approved due to:
A damaged product,
A defective product,
A wrong product sent by us, or
Missing items verified by us,
Eshopify India may arrange the return pickup or provide instructions for returning the product, depending on the serviceability of your location.
Customers should not return products without prior authorization from Eshopify India.
11. Cancellation and Returns
Orders cancelled before dispatch will be handled in accordance with our Cancellation Policy.
Once an order has been delivered, the return conditions outlined in this policy will apply.
12. Fraud Prevention
To maintain a fair shopping environment, Eshopify India reserves the right to reject any request that appears fraudulent, abusive, or inconsistent with this policy.
Examples include, but are not limited to:
Edited or incomplete unboxing videos.
False or misleading claims.
Repeated abusive return requests.
Intentional damage after delivery.
Mismatch between the evidence provided and the reported issue.
Where fraud is reasonably suspected, appropriate action may be taken, including cancellation of orders, refusal of future service, or reporting the matter to the relevant authorities where required.
13. Consumer Rights
Nothing in this policy is intended to limit or exclude any rights available to consumers under applicable Indian consumer protection laws.
14. Contact Us
If you need assistance regarding a return, replacement, or refund, please contact:
Eshopify India
Operated by VD Enterprises
Website: www.eshopifyindia.com
Customer Support Email: indiaeshopify@gmail.com
Customer Support Phone: +91 90331 84284
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Business Address:
1st Floor, Deurban Cafe,
Eru Char Rasta,
Abrama-Dandi Road,
Opposite Chamunda Kitchen Point,
Navsari – 396450,
Gujarat, India.
15. Grievance Officer
If you are not satisfied with the resolution provided by our customer support team, you may contact our Grievance Officer.
Name: Viral Patel
Email: viraldigitech@gmail.com
Phone: +91 90331 84284
We will make reasonable efforts to review and respond to genuine grievances in accordance with applicable legal requirements.
16. Policy Updates
Eshopify India reserves the right to amend this Return & Refund Policy at any time.
Any changes will be published on this page with an updated effective date. Continued use of our website after such changes constitutes acceptance of the revised policy.
