Frequently Asked Questions (FAQ)

Effective Date: 31 July 2026

Welcome to the Eshopify India FAQ section. Here you’ll find answers to common questions about shopping, orders, payments, shipping, returns, cancellations, products, collaborations, and customer support.

General Questions

1. What is Eshopify India?

Eshopify India is an Indian eCommerce platform operated by VD Enterprises, offering a wide range of products across multiple categories at competitive prices.

2. Is Eshopify India an Indian company?

Yes. Eshopify India is operated from Navsari, Gujarat, India.

3. Where is your office located?

Business Address:
1st Floor, Deurban Cafe,
Eru Char Rasta,
Abrama-Dandi Road,
Opposite Chamunda Kitchen Point,
Navsari – 396450,
Gujarat, India.

4. How can I contact customer support?

Phone: +91 90331 84284
Email: indiaeshopify@gmail.com

Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)

Orders

5. How do I place an order?

Browse our products, select the product you want, add it to your cart, proceed to checkout, enter your shipping details, select your preferred payment method, and confirm your order.

6. Do I need an account to place an order?

You may be able to place an order as a guest where this option is available. Creating an account can make future purchases, address management, and order tracking more convenient.

7. Can I change my order after placing it?

Order changes may be possible only before dispatch. Contact our customer support team as soon as possible if you need to make a change.

8. Can I cancel my order?

Yes. Orders may generally be cancelled before dispatch.

Once an order has been dispatched, cancellation is generally not possible. Please refer to our Cancellation Policy for complete details.

9. What happens if my order is cancelled by Eshopify India?

An order may be cancelled due to circumstances such as product unavailability, pricing errors, payment verification issues, suspected fraud, incorrect information, or delivery restrictions.

If payment has already been received, an eligible refund will generally be processed according to our applicable policies.

Payments

10. What payment methods do you accept?

Depending on product and location availability, we may accept:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Mobile Wallets

  • Cash on Delivery (COD) for selected products and locations

Available payment options will be displayed during checkout.

11. Are online payments secure?

Yes. Online payments are processed through secure third-party payment gateway providers using industry-standard security measures.

12. Do you store my card details?

No. Eshopify India does not store your complete card number, CVV, ATM PIN, UPI PIN, OTP, or internet banking password.

13. What should I do if money is deducted but my order is not confirmed?

First, check your bank or payment provider for the transaction status.

If the amount has been deducted but your order has not been confirmed, contact our customer support team with your transaction details so we can assist you.

Shipping & Delivery

14. How long does delivery take?

Estimated delivery times after dispatch are:

  • Gujarat: 3–5 business days

  • Rest of India: 4–8 business days

  • Remote locations: Additional time may be required depending on courier serviceability.

Delivery timelines are estimates and may vary due to courier operations, weather, holidays, remote locations, or other circumstances beyond our reasonable control.

15. Do you deliver across India?

Yes. We deliver to most serviceable locations across India, subject to PIN code and courier availability.

16. Do you offer international shipping?

Currently, Eshopify India ships within India only, unless international shipping is specifically announced on our website.

17. How can I track my order?

After your order is dispatched, you will generally receive:

  • Shipment confirmation

  • Tracking number

  • Courier partner details

  • Tracking link, where available

You may also use the Track Your Order facility on our website, where available.

18. What happens if I am unavailable when the courier arrives?

Our courier partners may make multiple delivery attempts. If delivery cannot be completed because the customer is unavailable, the address is incorrect, or the customer cannot be contacted, the shipment may be returned to us.

Additional charges may apply if re-dispatch is required.

Returns, Refunds & Replacements

19. Can I return a product if I change my mind?

Generally, no. Returns are not accepted for change of mind, personal preference, incorrect selection, or dissatisfaction unrelated to a product defect, unless otherwise required by applicable law.

20. Which products are eligible for return or replacement?

Eligible claims may include:

  • Damaged products

  • Defective or non-functional products

  • Wrong products

  • Missing items

All claims are subject to verification and the applicable Return & Refund Policy.

21. How long do I have to report a problem?

Eligible issues must generally be reported within 24 hours of delivery.

Requests submitted after this period may not be accepted, subject to applicable law.

22. Is an unboxing video mandatory?

Yes. A complete, continuous unboxing video starting before the package is opened and continuing through product inspection is required for eligible damage, defect, wrong-product, or missing-item claims.

Clear photographs and the order number may also be required.

23. What happens after I submit a return complaint?

Our team may review:

  • Unboxing video

  • Photographs

  • Order details

  • Delivery records

  • Product information

We may also coordinate with our courier or supplier before approving a replacement, return, or refund.

24. How long does a refund take?

Approved refunds are generally processed to the original payment method wherever possible.

The time required for the amount to reflect in your account depends on your bank, payment gateway, card issuer, or other financial institution.

Bulk & Wholesale Orders

25. Do you accept bulk or wholesale orders?

Yes. Businesses, resellers, institutions, and other customers may contact Eshopify India regarding bulk purchasing and wholesale opportunities.

For bulk enquiries, contact:

Email: indiaeshopify@gmail.com
Phone: +91 90331 84284

Affiliate & Influencer Collaboration

26. Does Eshopify India have an Affiliate Program?

Affiliate opportunities may be available for eligible individuals, creators, publishers, and businesses.

Participation is subject to the applicable Affiliate Program terms and conditions, campaign requirements, and approval by Eshopify India.

27. Can influencers collaborate with Eshopify India?

Yes. We welcome collaboration proposals from:

  • Influencers

  • Instagram creators

  • YouTubers

  • Bloggers

  • Content creators

  • UGC creators

  • Micro and nano influencers

  • Product reviewers

We consider audience relevance, engagement, content quality, authenticity, and brand alignment rather than follower count alone.

Please refer to our Influencer & Collaboration Policy for more information.

28. How can I apply for an influencer collaboration?

Send your proposal to:

Email: indiaeshopify@gmail.com

Where applicable, include your social media profile links, follower count, engagement information, media kit, previous collaborations, and the type of collaboration you are interested in.

Account

29. I forgot my password. What should I do?

Use the “Forgot Password” option on the login page to reset your password.

If you experience difficulties, contact customer support.

30. Can I update my account information?

Yes. You can update available account information through your account dashboard.

31. Can I change the delivery address after placing an order?

Address changes may generally be possible only before dispatch.

Once an order has been dispatched, the shipping address generally cannot be changed.

Products

32. Are product images accurate?

We make reasonable efforts to display products accurately.

However, slight differences in:

  • Colour

  • Size

  • Packaging

  • Appearance

may occur due to lighting, photography, screen settings, manufacturer updates, or other factors.

33. Are product dimensions and specifications accurate?

We strive to provide accurate product specifications. However, minor variations may occur, particularly where products are supplied or manufactured by third parties.

Customers should review the product information provided on the product page before purchasing.

34. What if a product is out of stock?

Products are subject to availability.

If a product is out of stock, it may become available again in the future. Customers can check the website periodically for stock updates.

Cancellation

35. Can I cancel an order after it has been dispatched?

Generally, no.

Cancellation requests must be submitted before dispatch. Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible.

Please refer to our Cancellation Policy for complete information.

36. Can Eshopify India cancel my order?

Yes. In certain circumstances, we may cancel an order, including:

  • Product being out of stock

  • Pricing or technical errors

  • Payment verification failure

  • Suspected fraudulent activity

  • Incorrect or incomplete customer information

  • Non-serviceable delivery location

  • Duplicate orders

  • Violation of applicable terms

Where applicable, eligible prepaid amounts will be refunded.

Customer Support

37. What are your customer support hours?

Monday to Saturday
10:00 AM – 6:00 PM (IST)

38. How quickly do you respond to emails?

We aim to respond to customer emails within 24–48 business hours.

Response times may be longer during weekends, public holidays, sales, festivals, or periods of high customer volume.

39. Who is the Grievance Officer?

Name: Viral Patel
Designation: Grievance Officer
Email: viraldigitech@gmail.com
Phone: +91 90331 84284

The Grievance Officer may be contacted for complaints or concerns that require escalation beyond standard customer support.

Policies & Legal Information

40. Where can I find Eshopify India’s policies?

Our website may provide the following policies:

  • Terms & Conditions

  • Privacy Policy

  • Shipping & Delivery Policy

  • Return & Refund Policy

  • Cancellation Policy

  • Payment Policy

  • Cookie Policy

  • Disclaimer Policy

  • Influencer & Collaboration Policy

Customers are encouraged to review the applicable policies before placing an order or participating in any collaboration.

Still Need Help?

If your question is not answered here, please contact us.

Eshopify India

Operated by VD Enterprises

Website: www.eshopifyindia.com
Email: indiaeshopify@gmail.com
Phone: +91 90331 84284

Business Hours:
Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Business Address:
1st Floor, Deurban Cafe,
Eru Char Rasta,
Abrama-Dandi Road,
Opposite Chamunda Kitchen Point,
Navsari – 396450,
Gujarat, India.

We appreciate your trust in Eshopify India and are committed to providing a safe, transparent, and reliable shopping experience.

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