Shipping & Delivery Policy
Effective Date: 31 July 2026
1. Introduction
Thank you for shopping with Eshopify India, operated by VD Enterprises.
This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through www.eshopifyindia.com.
By placing an order on our website, you agree to the terms mentioned in this policy.
2. Service Area
Eshopify India currently delivers products to most serviceable locations across India.
At present, we do not offer international shipping unless specifically mentioned on our website.
Delivery availability depends on:
Customer PIN code serviceability
Courier partner availability
Local delivery conditions
3. Order Processing
After an order is successfully placed:
Orders are verified before processing.
Orders are generally processed within 1–2 business days.
Orders placed on Sundays or public holidays are processed on the next working day.
Processing time may increase during sales, festivals, or high-demand periods.
Customers will receive an order confirmation through email or SMS after successful order placement.
4. Dispatch Timeline
Once an order is processed and verified, it will be dispatched through authorized courier partners.
Dispatch timelines may be affected due to:
High order volumes
Public holidays
Natural disasters
Government restrictions
Courier operational issues
Incorrect customer information
5. Estimated Delivery Time
Estimated delivery timelines after dispatch are:
Gujarat
3–5 Business Days
Rest of India
4–8 Business Days
Remote Locations
Remote areas may require additional delivery time depending on courier service availability.
Delivery timelines are estimates only and are not guaranteed.
6. Shipping Charges
Shipping charges, if applicable, are calculated during checkout based on:
Delivery location
Package weight
Order value
Promotional offers
Selected courier service
Any applicable shipping charges will be displayed before payment confirmation.
7. Order Tracking
After shipment confirmation, customers will receive:
Shipment confirmation
Tracking number
Courier partner details
Tracking link (where available)
Customers can also track their order through the Track Your Order section available on our website.
8. Delivery Attempts
Courier partners generally make multiple delivery attempts.
If delivery fails due to:
Customer unavailable at the delivery address
Incorrect or incomplete address
Customer refusing delivery
Customer not responding to courier calls
The shipment may be returned to Eshopify India.
Additional shipping charges may apply if the order requires re-dispatch.
9. Customer Responsibilities
Customers are responsible for providing:
Correct shipping address
Accurate mobile number
Correct email address
Availability to receive the package
Valid identification details if required by courier partners
Eshopify India shall not be responsible for delays caused due to incorrect customer information.
10. Delivery Delays
Although we aim to deliver orders within estimated timelines, delays may occur due to circumstances beyond our control, including:
Severe weather conditions
Natural disasters
Transport disruptions
Government restrictions
Public holidays
Political disturbances
Courier network delays
Force majeure events
Such delays shall not automatically qualify customers for compensation.
11. Inspection at Delivery
Customers are advised to inspect packages immediately after delivery.
If the package appears:
Tampered
Open
Damaged
Leaking
Customers should refuse delivery where possible and immediately contact Eshopify India.
12. Damaged, Wrong, or Missing Products
If you receive:
Damaged products
Defective products
Incorrect products
Missing items
You must inform Eshopify India within 24 hours of delivery.
To process your request, you must provide:
Order number
Clear product photographs
Complete unboxing video from opening the package until product inspection
Detailed description of the issue
Failure to provide required evidence may result in rejection of the claim.
13. Address Changes
Shipping address changes can only be requested before dispatch.
Once an order has been shipped, the delivery address generally cannot be modified.
14. Cancellation Before Dispatch
Orders may be cancelled before dispatch according to our Cancellation Policy.
Once an order has been dispatched, cancellation requests cannot be accepted.
15. Lost Shipments
If a shipment appears to be lost during transit:
Eshopify India will coordinate with the courier partner for investigation.
If the shipment is officially confirmed as lost by the courier, Eshopify India may provide a replacement or refund after verification, as per applicable policies.
16. Risk and Ownership
Ownership and risk of products generally transfer to the customer after successful delivery at the shipping address provided during checkout.
This remains subject to applicable consumer protection laws.
17. Force Majeure
Eshopify India shall not be responsible for delays or failure to deliver caused by events beyond reasonable control, including:
Floods
Earthquakes
Fires
Pandemics
Government actions
War
Civil unrest
Transportation disruptions
Technical failures
18. Contact Us
For shipping-related queries, please contact:
Eshopify India
Operated by VD Enterprises
Website: www.eshopifyindia.com
Customer Support Email: indiaeshopify@gmail.com
Phone: +91 90331 84284
Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)
Business Address:
1st Floor, Deurban Cafe,
Eru Char Rasta,
Abrama-Dandi Road,
Opposite Chamunda Kitchen Point,
Navsari – 396450,
Gujarat, India.
19. Policy Updates
Eshopify India reserves the right to modify this Shipping & Delivery Policy at any time.
Any updates will be published on this page and will become effective from the revised effective date.
Continued use of our website after policy updates constitutes acceptance of the revised policy.