Frequently Asked Questions (FAQ)
Effective Date: 31 July 2026
Welcome to the Eshopify India FAQ section. Here you’ll find answers to the most common questions about shopping, payments, shipping, returns, cancellations, and customer support.
General Questions
1. What is Eshopify India?
Eshopify India is an Indian eCommerce platform operated by VD Enterprises, offering a wide range of quality products across multiple categories at competitive prices.
2. Is Eshopify India an Indian company?
Yes. Eshopify India is operated from Navsari, Gujarat, India.
3. Where is your office located?
Address:
1st Floor, Deurban Cafe,
Eru Char Rasta,
Abrama-Dandi Road,
Opposite Chamunda Kitchen Point,
Navsari – 396450,
Gujarat, India.
4. How can I contact customer support?
Phone: +91 90331 84284
Email: indiaeshopify@gmail.com
Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)
Orders
5. How do I place an order?
Browse products, add them to your cart, proceed to checkout, enter your shipping details, choose your payment method, and confirm your order.
6. Do I need an account to place an order?
You may be able to check out as a guest where available, but creating an account can make future purchases and order tracking more convenient.
7. Can I change my order after placing it?
Changes may be possible only before your order has been dispatched. Please contact us as soon as possible.
8. Can I cancel my order?
Yes, orders may be cancelled before dispatch. Once dispatched, cancellation is generally not possible.
Payments
9. What payment methods do you accept?
Depending on availability, we may accept:
UPI
Credit Cards
Debit Cards
Net Banking
Mobile Wallets
Cash on Delivery (selected products and locations)
10. Are online payments secure?
Yes. Payments are processed through secure third-party payment gateways using industry-standard security measures.
11. Do you store my card details?
No. Eshopify India does not store your complete card number, CVV, PIN, OTP, or internet banking credentials.
Shipping
12. How long does delivery take?
Estimated delivery after dispatch:
Gujarat: 3–5 business days
Rest of India: 4–8 business days
Delivery times are estimates and may vary.
13. Do you deliver across India?
Yes, we deliver to most serviceable locations across India.
14. How can I track my order?
After dispatch, you will receive shipment details and a tracking number. You can also use the Track Your Order page on our website.
15. Do you offer international shipping?
Currently, we ship only within India unless otherwise announced on our website.
Returns & Refunds
16. Can I return a product if I change my mind?
No. Returns are not accepted for change of mind or personal preference.
17. Which products are eligible for return or replacement?
Only:
Damaged products
Defective products
Wrong products
Missing items (subject to verification)
18. How long do I have to report a problem?
You must report any eligible issue within 24 hours of delivery.
19. Is an unboxing video mandatory?
Yes. A complete, uninterrupted unboxing video is required to support claims for damaged, defective, incorrect, or missing products.
20. How long does a refund take?
Approved refunds are generally processed to the original payment method. The time for the amount to reflect depends on your bank or payment provider.
Bulk Orders
21. Do you accept bulk or wholesale orders?
Yes. Businesses, resellers, institutions, and corporate customers may contact us for bulk purchasing opportunities.
Affiliate & Collaboration
22. Do you have an Affiliate Program?
Yes. Eligible individuals and businesses may apply to participate in our Affiliate Program, subject to our Affiliate Marketing Policy.
23. Can influencers collaborate with Eshopify India?
Yes. We welcome collaboration proposals from creators, bloggers, influencers, and content creators whose audience aligns with our brand.
Account
24. I forgot my password. What should I do?
Use the “Forgot Password” option on the login page or contact customer support for assistance.
25. Can I update my address?
Yes. You can update your account details before placing a new order. Address changes for an existing order are generally possible only before dispatch.
Product Information
26. Are product images accurate?
We strive to display products as accurately as possible. However, slight variations in colour, packaging, or appearance may occur due to lighting, screen settings, or manufacturer updates.
27. What if a product is out of stock?
If an item is unavailable, it may be restocked in the future. You can continue checking our website for updates.
Customer Support
28. What are your customer support hours?
Monday to Saturday
10:00 AM – 6:00 PM (IST)
29. How quickly do you respond to emails?
We aim to respond to customer emails within 24–48 business hours.
30. Who is your Grievance Officer?
Name: Viral Patel
Email: viraldigitech@gmail.com
Phone: +91 90331 84284
Still Need Help?
If your question is not answered here, please contact us.
Eshopify India
Operated by VD Enterprises
Website: www.eshopifyindia.com
Email: indiaeshopify@gmail.com
Phone: +91 90331 84284
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Business Address:
1st Floor, Deurban Cafe,
Eru Char Rasta,
Abrama-Dandi Road,
Opposite Chamunda Kitchen Point,
Navsari – 396450, Gujarat, India.
We appreciate your trust in Eshopify India and are committed to providing a safe, transparent, and reliable shopping experience.
